Q: what’s the best SSD to buy?
Q What’s the best SSD (Solid State Drive) to buy? A as far as we are concerned, as at the 1st March 2022, there is only one brand of SSD you should ever consider for your notebook /or PC and that is Samsung. Not only do they generally offer better performance than other brands, we […]
Q: Do you do one-on-one training to assist with computer skills?
Q Do you do one-on-one training to assist with computer skills? A Yes, we do. We can help you use your Microsoft Teams, SharePoint efficiently. We can help with your Mac and most of its applications. We can help you with your scanner, printer, and get your webcam and sound working like a pro for […]
Q: I need help with OneDrive and SharePoint. Can you help?
Q I need help with OneDrive and SharePoint. Can you help? A Yes, of course, we can!Common questions/queries/issues:I can share my Sharepoint online files, but my client can’t open them. My client keeps getting a Sharepoint 365 login prompt and can’t read my files. I can’t share my SharePoint files with anyone outside my company. […]
Q: I’ve been hacked! Can you clean and check for my bank?
Q I’ve been hacked! My bank needs to ensure my computer is clean. Can you check my computer is clean? A Yes! We have experts with backgrounds in cyber-security, legal matters relating to hacking, and other litigation. We will ensure the correct consultant deals with your issue and puts your mind at rest and writes […]
Q: my computer is slow, can you fix it?
Q my computer is slow – can you fix it? A yes, we can have a look at it. Slow computers can be as a result of different things. One of those things could be a failing hard disk, so please, as a precaution, make a backup of your photos, documents, and any other important […]
Q: Does my computer have an automatic backup system?
Q Does my computer have an automatic backup system? A so, you want to know “does your computer backup automatically?” Not usually. Surprisingly, we only worry about backups when it is too late. A cloud backup and sync is usually best. Not iCloud as that is mostly just a sync system. We recommend setting up […]
Q: Why is my computer making a noise? Fan is blowing all the time?
Q Why is my computer making a noise? Fan is spinning all the time? A Computers and notebooks need to be blown out from time to time with a professional cleaning kit. Don’t use a vacuum cleaner! You risk breaking something! If the air blowing out your notebook /or computer is warm and it’s making […]
Q: My computer is slow and making a ticking sound. What’s wrong?
Q My computer is slow and making a ticking sound. What’s wrong? A Stand back, it’s going to blow! We’re kidding 🙂 But, seriously, this could very likely be a failing hard disk. If you have an external hard disk or USB thumb drive, make a backup ASAP (copy and paste photos, desktop, and documents) […]
Q: My computer says “NO BOOT DEVICE”. Windows does not start. What do I do?
Q My computer says “NO BOOT DEVICE” and “NO BOOTABLE OPERATING SYSTEM”. Windows does not start. What do I do? A First thing to do? Switch off the computer. If it’s a mechanical hard disk failure, leaving it on lessens the chance of recovery. Next step? Contact Us! Sometimes, it’s just a Windows Update that […]
Q: My iPad / iPhone is not downloading mails. Can you help?
Q My iPad is not downloading mails. My iPhone is. Can you help? A Yes, we can help. Sometimes, however, some mail service providers change the way their services work resulting in erratic behaviour. Sometimes, a software update on your phone/tablet can also cause issues. We are experienced with all manner of e-mail configuration anomalies […]
Q: is ITnearU the cheapest IT service provider in Wellington?
Q is ITnearU the cheapest IT service provider in Wellington? A If you’ve been led here searching for “cheapest IT support” or “least expensive computer repairs”, you really should re-evaluate your criteria. That said, YES… we do charge a really competitive call-out fee ON-SITE CALL-OUT / CONSULTING We strive to keep our business competitive, our […]
Q: Should I repair or replace my notebook / laptop?
Q Should I repair or replace my notebook/laptop or PC? A This depends on the age of the notebook and how problematic it has been since you’ve owned it. Anything over 6 years, we usually wouldn’t bother, but contact us, that is not set in stone. Also, note that any computer older than the 8th […]
Q: Someone phoned from Microsoft, Spark, or bank fraud squad says I have a virus?
Q Someone phoned from Microsoft, Spark, Vodafone, or bank fraud squad and says I have a virus and need to access my computer? What must I do? A No bank, no service provider such as Microsoft, Spark, Vodafone, absolutely no one from these companies will ever ask to access your computer. It’s a scam to […]
Q: Why does my Mac have a flashing question mark on it and won’t start?
Q Why does my Mac have a flashing question mark on it and won’t start? A A flashing question mark means the operating system is not being detected. The first thing to do? Switch off the computer. If it’s a mechanical hard disk failure, leaving it on lessens the chance of recovery. Next step? Contact […]
Q: Why is my computer is making a buzzing, humming noise?
Q Why is my computer making a buzzing, humming noise? A It’s very possible that one of your fans is clogged up and needs replacing or that it is just an accumulation of dust on components inside. If it’s a PC, it’s not usually a problem as these fans are easier to replace, but if […]
Q: My e-mails are duplicating. Can you help?
Q Why am I getting duplicate e-mails? Can you help? A Yes, we are often asked to repair mail issues. Sometimes a poorly configured mail client or cheap mail system can behave erratically. Most commonly are duplication of mail, mail not appearing on one device, but on another, mail not appearing in sent or other […]
Q: Can you set up Parental Control on my internet for my kids?
Q Kids abusing the internet. Can you set up Parental Control for internet access? A yes, we can! We help parents gain control and manage their children, their teenager’s time a bit better ensuring much better mental health and balance. We know that the internet, social media can be a huge distraction, an addiction, cause […]
Q: Can you upgrade my Windows 7 to Windows 10 and transfer all my data and files?
Q Why is my computer making a buzzing, humming noise? A Yes, we can. We do, however, strongly recommend not to do just an upgrade. The reason for this is that a lot of applications that are supposed to work on Windows 7 and also on 10 have issues when you upgrade. Also, any old […]
Q: Can you make my Apple Mac faster with an SSD?
Q My Apple Mac is slow. Can you make my Apple Mac faster by upgrading it with an SSD? A Yes, we can. Obviously, it varies on model and age of unit from iMac, Mac Mini to MacBook to other Apple products. We can install SSD units and drastically improve performance and we can source […]
Q: someone called saying they’re from the bank and that I have hackers on my computer?
Q Someone called saying they’re from the bank and that I have hackers on my computer and they need to access it? A No bank, internet service provider, no mobile service provider, no financial company, or Microsoft or Google will ever phone to access your computer. NO-ONE from these companies will ever ask to access […]