We are usually really quick to respond, so if we don’t respond by the next business day, please call us on our Toll-Free 0800 number as something may have happened to the request form.
By clicking the SUBMIT button below, you hereby confirm that you have read, understand, and accept our Terms and Conditions as well as our Payment Terms and Labour Rates (see summary below).
At IT NEAR U, we’re IT consultants, not tradespeople charging flat fees. Our labour and pricing rates are based on actual time spent helping you, whether on-site, remotely, or working on a specific project.
We aim to keep things simple, fair, and transparent.
Comment from a Client
“I got so tired of hiring some young geek with six months experience to save a few bucks per hour,
but then they took TWICE as long to solve our problem… and then, it’s a different guy every time!”
Trust the real, experienced, career IT Consultants at IT NEAR U.
If a call-out lasts 15 minutes or more, we bill a Travel Fee PLUS a minimum of one hour. After the first hour, any additional time is billed in 15-minute increments, so you only pay for the time we actually spend helping you.
For quick call-outs under 15 minutes, we offer a flat rate of $149, with no travel fee.
We charge a modest $29 fee to help cover:
Rather than burying this cost in higher hourly rates (as some larger “Geek-style” mobile support companies often do), we prefer to keep it transparent. This $29 fee is included in your first-hour billing so as not to inflate every hour after the first.
FIRST HOUR Call-Out Fee (15 minutes or more) : $29 Travel Fee PLUS one hour at applicable customer type.
(Residential, Business, SuperGold, Not-For-Profit Company – eg. Bridge Clubs, etc.) thereafter billed in increments of 15 minutes.
Minimum Call-out – Quick Call-Outs (under 15 minutes): Flat rate of $149 (includes everything – no travel fee)
Home IT Support: $160 / hour
Not-for-Profit & Community Groups: $160 / hour
SuperGold Cardholders: Discounted rate of $148 / hour
Business Consulting: $170 / hour
Partner Rates: Negotiable
SLAs available for approved partners
Same hourly rates as above
Under 15 minutes: Minimum fee of $119
15 minutes or more: Billed as a full hour
Reduced minimums may apply if a tech is already in-office
Minor Admin Tasks (e.g. minor tasks – no tech needed): $30
Quick Tech-Required Admin Tasks (e.g. license activation, ): $50
Cancellations without 8 hours’ notice: $119 flat fee
After 6pm or Saturdays: 50% surcharge on labour
Sundays and Public Holidays: 100% surcharge (double time)
In some cases, we may take your device or equipment offsite. This allows us to:
Complete the work more efficiently
Avoid on-site waiting time
Only bill for the actual work performed
This helps keep your overall cost lower.
We aim to make payment easy and straightforward:
Residential and new business clients: Pay at the end of the call-out
Ongoing business clients: Pre-arranged terms available
Mobile EFTPOS terminals are carried by our consultants for easy payment
Bank transfer accepted
Credit card payments incur a 2.5% surcharge
All prices include 15% GST
❌ We do not accept cheques
Our normal hours are Monday to Friday, 8:00 am to 6:00 pm, excluding public holidays. During these hours, you’ll always get prompt, reliable service at our standard rates.
Unlike many national mobile IT providers, we don’t send a different technician every time. We have very low staff turnover, so you’ll generally be looked after by the same consultant who understands your setup.
More importantly, our people are IT consultants, not just tech support staff with limited experience. We focus on long-term relationships, expert advice, and continuity.
Our service agreements are different from typical contracts. We prefer to call them Preventative Maintenance Service Agreements, because they focus on keeping your systems running smoothly, not just responding when something breaks.
Month-to-month agreements only
Tailored for regular clients after we know your systems
Includes scheduled visits and preferential response times
May include reduced hourly rates and other benefits
We keep it flexible, practical, and focused on long-term performance.
If you are a new business client, we offer a complimentary one-hour consultation. This is a planning and strategy session where we:
Learn about your IT environment
Document systems and users
Identify areas of improvement
Recommend a long-term approach
Please note, this session does not include on-the-spot fixes or call-out tech work, which is billed separately. This is an assessment, discovery consultation session.
We’re always happy to clarify how our billing works or help you find the most cost-effective support option.
Feel free to get in touch. We’re here to provide clear, honest service and genuine value every time.
