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We are usually really quick to respond, so if we don’t respond by the next business day, please call us on our Toll-Free 0800 number as something may have happened to the request form.

By clicking the SUBMIT button below, you hereby confirm that you have read, understand, and accept our Terms and Conditions as well as our Payment Terms and Labour Rates (see summary below).

Summary of Our Labour Rates

Labour Rates:

  1. Residential Labour Rates: $152 per hour for home mobile tech support services.
  2. Not-for-profit Organizations & Community Clubs: $152 per hour for home mobile tech support services.
  3. Supergold (Senior) Cardholder Rates: Discounted rate of $140 per hour for Supergold Cardholder (senior) customers.
  4. Business Labour Rates: $160 per hour for onsite Business IT Consulting.
  5. IT Sub-Contracting Services: Negotiable discounted rates are offered to technology partners for IT sub-contracting services.

Remote Support Rates:

  • The rates are the same as above, but sometimes a reduced minimum 15-minute fee is offered (see below) when a tech is available in the office, as there is no need to travel to the site.

Onsite Callouts & IT Consulting Labour Rate:

  • After the first hour, labour is billed in increments of 15 minutes.
  • For quick callouts of less than 15 minutes: Minimum call-out fee of $119.
  • Office admin tasks that require a technician/consultant: $50.
  • Remote assistance sessions of less than 15 minutes: Minimum service fee of $99.
  • Remote support calls of 15 minutes or more: Billed for a full hour.
  • Minor administration tasks (that don’t require a technician): $30

After-Hour Sucharges:

  • Sundays, Public Holidays – 100% Surcharge. ie. Double Labour Rate
  • Saturdays and after 8 am to 6 pm Work Hours – 50% Surcharge