At IT NEAR U, we believe that quality IT support shouldn’t come with an inflated price tag. That’s why we’ve designed our pricing to be clear, reasonable, and competitive, making expert support accessible to home users, businesses, not-for-profits, and seniors alike.
Comment from a Client
“I got so tired of hiring some young geek with six months experience to save a few bucks per hour,
but then they took TWICE as long to solve our problem… and then, it’s a different guy every time!”
Trust the real, experienced, career IT Consultants at IT NEAR U.
We’re proud to say we haven’t raised our rates in over three years, despite rising costs. We do our best to keep our pricing aligned with or lower than other mobile “Geek-style” IT services, while offering something they often cannot provide. Our team delivers deep expertise and consistent service you can rely on.
Along with our Affordable IT Labour Rates, our consultants bring over 30 years of real-world IT experience, from business management to hands-on technical problem solving. Many of our senior team members are among the most experienced in the industry, with the knowledge to provide not just support, but real solutions that make a difference.
We provide expert, in-home IT support at a fair and competitive rate, with no hidden costs or confusing terms.
For onsite visits to your home, we charge:
$29 travel fee, plus
$160 per hour (billed at $40 per 15 minutes after the first hour)
This means the first hour costs $189 total, and any time beyond that is billed in 15-minute increments so you only pay for what you need.
Our experienced technicians are friendly, professional, and ready to help with everything from device setup and Wi-Fi issues to troubleshooting and smart home support.
Remote support is also available and does not include the travel fee, making it a great option for quick fixes and virtual help.
Let us make your home tech stress-free and running smoothly.
We offer professional onsite IT consulting for businesses across the Greater Wellington Region, designed to keep your systems running smoothly and securely.
For onsite business support, our rates are:
$29 travel fee, plus
$170 per hour (billed at $42.50 per 15 minutes after the first hour)
This means the first hour costs $199 total, with any additional time billed in 15-minute increments, keeping your costs fair and predictable.
Our experienced IT consultants bring strategic insight and technical expertise to every visit. Whether you need help with your network, systems, software, or long-term IT planning, we’re here to support your business success.
We truly value our senior customers and proudly offer a special discounted rate for SuperGold Cardholders.
For in-home support, our rates are:
$29 travel fee, plus
$148 per hour (billed at $37 per 15 minutes after the first hour)
This means the first hour costs $179 total, with any additional time billed in 15-minute increments, so you’re only paying for the time you need.
Our friendly and experienced technicians are patient, respectful, and ready to help with anything from device setup and internet issues to email and security support. We’re here to make technology easier and more accessible for our senior clients.
We’re proud to support not-for-profit organisations and community clubs by offering our home mobile tech support services at the same discounted rate as our residential customers.
For onsite support, our rates are:
$29 travel fee, plus
$160 per hour (billed at $40 per 15 minutes after the first hour)
This means the first hour costs $189 total, with additional time billed in 15-minute increments, so you only pay for the time required.
We know every dollar counts in the community sector. That’s why our experienced technicians are here to help you stay connected, efficient, and secure—without straining your budget.
We’re proud to support fellow IT professionals by offering sub-contracting services at specially negotiated discounted rates for technology partners.
Whether you’re an ISP needing hands-on support for internet and phone setups, or an IT company looking for trusted help with client projects, we’re here to assist as a reliable extension of your team.
Our experienced consultants are discreet, dependable, and focused on delivering quality service that reflects well on your business. Let’s work together to provide seamless support for your customers.
Our remote support offers the same great service at the same hourly rates as our onsite visits, tailored to suit your needs. More affordable as there is no travel fee!
When a technician is available in-office, we may offer a reduced minimum fee for sessions under 15 minutes, making it an ideal option for quick, easy-to-resolve issues without the cost of a call-out.
It’s a fast and cost-effective way to get help with troubleshooting, software issues, updates, or general IT advice. All of this is delivered conveniently without leaving your home or office.
We know your time is valuable, and we do our best to keep our pricing fair, especially for quick jobs.
For onsite visits that take less than 15 minutes, we charge a flat call-out fee of $149. This covers the technician’s time on-site as well as the travel required to get to you. While we wish we could make it even lower, travel time is still time we set aside just for your job.
For remote assistance sessions under 15 minutes, we offer a discounted minimum service fee of $119. If the session goes over 15 minutes, the standard full hourly rate applies.
This reduced-rate service is available to all our clients, including residential customers, businesses, SuperGold Cardholders, charities, and not-for-profits. It’s a great way to get fast, affordable help when the issue is small and easily solved.
At IT NEAR U, we’re IT consultants, not tradespeople charging flat fees. Our pricing is based on actual time spent helping you, whether on-site, remotely, or working on a specific project.
We aim to keep things simple, fair, and transparent.
If a call-out lasts 15 minutes or more, we bill a Travel Fee PLUS a minimum of one hour. After the first hour, any additional time is billed in 15-minute increments, so you only pay for the time we actually spend helping you.
For quick call-outs under 15 minutes, we offer a flat rate of $149, with no travel fee.
We charge a modest $29 fee to help cover:
Rather than burying this cost in higher hourly rates (as some larger “Geek-style” mobile support companies often do), we prefer to keep it transparent. This $29 fee is included in your first-hour billing.
We take a flexible, relationship-based approach to ongoing IT support. Instead of using rigid, corporate-style contracts, we offer what we call Preventative Maintenance Service Agreements.
These are month-to-month arrangements created specifically for our regular business clients. Benefits include:
Faster response times when you need support
Reduced hourly rates
Scheduled routine visits to help prevent issues before they occur
Other service-related discounts
We only offer these agreements once we have become familiar with your IT systems and business needs. This ensures the agreement is tailored, practical, and beneficial. There are no lock-ins, no long-term commitments, and no unnecessary complexity. Just consistent, proactive IT support you can rely on.
FIRST HOUR Call-Out Fee (15 minutes or more) : $29 Travel Fee PLUS one hour at applicable customer type.
(Residential, Business, SuperGold, Not-For-Profit Company – eg. Bridge Clubs, etc.) thereafter billed in increments of 15 minutes.
Minimum Call-out – Quick Call-Outs (under 15 minutes): Flat rate of $149 (includes everything – no travel fee)
Home IT Support: $160 / hour
Not-for-Profit & Community Groups: $160 / hour
SuperGold Cardholders: Discounted rate of $148 / hour
Business Consulting: $170 / hour
Partner Rates: Negotiable
SLAs available for approved partners
Same hourly rates as above
Under 15 minutes: Minimum fee of $119
15 minutes or more: Billed as a full hour
Reduced minimums may apply if a tech is already in-office
Minor Admin Tasks (e.g. minor tasks – no tech needed): $30
Quick Tech-Required Admin Tasks (e.g. license activation, ): $50
Cancellations without 8 hours’ notice: $119 flat fee
After 6pm or Saturdays: 50% surcharge on labour
Sundays and Public Holidays: 100% surcharge (double time)
In some cases, we may take your device or equipment offsite. This allows us to:
Complete the work more efficiently
Avoid on-site waiting time
Only bill for the actual work performed
This helps keep your overall cost lower.
We aim to make payment easy and straightforward:
Residential and new business clients: Pay at the end of the call-out
Ongoing business clients: Pre-arranged terms available
Mobile EFTPOS terminals are carried by our consultants for easy payment
Bank transfer accepted
Credit card payments incur a 2.5% surcharge
All prices include 15% GST
❌ We do not accept cheques
Our normal hours are Monday to Friday, 8:00 am to 6:00 pm, excluding public holidays. During these hours, you’ll always get prompt, reliable service at our standard rates.
Unlike many national mobile IT providers, we don’t send a different technician every time. We have very low staff turnover, so you’ll generally be looked after by the same consultant who understands your setup.
More importantly, our people are IT consultants, not just tech support staff with limited experience. We focus on long-term relationships, expert advice, and continuity.
Our service agreements are different from typical contracts. We prefer to call them Preventative Maintenance Service Agreements, because they focus on keeping your systems running smoothly, not just responding when something breaks.
Month-to-month agreements only
Tailored for regular clients after we know your systems
Includes scheduled visits and preferential response times
May include reduced hourly rates and other benefits
We keep it flexible, practical, and focused on long-term performance.
If you are a new business client, we offer a complimentary one-hour consultation. This is a planning and strategy session where we:
Learn about your IT environment
Document systems and users
Identify areas of improvement
Recommend a long-term approach
Please note, this session does not include on-the-spot fixes or call-out tech work, which is billed separately. This is an assessment, discovery consultation session.
We’re always happy to clarify how our billing works or help you find the most cost-effective support option.
Feel free to get in touch. We’re here to provide clear, honest service and genuine value every time.