Start your tech career with IT NEAR U

You will also have opportunities to strengthen your technical knowledge through practical customer work, self-study and relevant certifications.

About the Role

As a Mobile IT Technician, you will provide on-site, remote and telephone-based IT support to residential and small-business customers.

Your work will involve diagnosing faults, installing and configuring devices and software, resolving technical problems and helping customers use their technology effectively.

This role requires practical technical ability, patience and excellent communication skills. You will often assist customers who are not technically confident and who rely on you to explain problems and solutions clearly.

Your Responsibilities

Your responsibilities may include:

• Providing on-site, remote and telephone-based IT support.
• Diagnosing and resolving desktop computer and notebook faults.
• Installing and configuring computer hardware, software and operating systems.
• Troubleshooting Windows computers and Apple Mac devices.
• Resolving software, application and email issues.
• Carrying out SSD upgrades, hard drive replacements and data transfers.
• Assisting with data recovery and home-user cloud backup solutions.
• Troubleshooting broadband, router, WiFi and network issues.
• Installing and troubleshooting printers and connected devices.
• Supporting iPhone, Android and other personal technology devices.
• Setting up and supporting Microsoft 365 for home and small-business customers.
• Assisting with small-business office moves and technology setups.
• Recommending practical improvements to customer equipment, software and systems.
• Maintaining clear and accurate customer service records.
• Building productive relationships with customers, suppliers and colleagues.
• Contributing positively to the reputation and growth of IT NEAR U.

Skills and Experience

You should have practical knowledge, experience or strong developing ability in several of the following areas:

• Computer hardware installation, upgrades and fault diagnosis.
• Windows desktop and notebook support.
• Software installation, configuration and troubleshooting.
• Apple Mac, iPhone and Android troubleshooting.
• Home and small-business internet, WiFi and router support.
• Email setup and troubleshooting.
• Data backup, transfer and recovery.
• SSD upgrades and hard drive replacements.
• Printer setup and fault diagnosis.
• Microsoft 365 installation and support.
• Customer-facing technical support.

Experience with business networking, office printers, Azure, SharePoint or Google Workspace would be useful, but is not essential.

Communication Requirements

This is a customer-facing support role involving regular telephone, written and face-to-face communication with customers. Excellent English comprehension, reading, writing and verbal communication skills are essential requirements of this position.

You must be able to:

• Understand customer descriptions of technical problems accurately and efficiently.
• Communicate clearly and confidently with customers in person and over the telephone.
• Speak clearly in a manner that customers can readily understand.
• Explain technical problems and solutions in plain, professional English.
• Read and interpret customer requests, technical instructions and service information accurately.
• Write clear, accurate and professional emails, service notes and customer records.
• Communicate patiently with customers of varying ages and levels of technical confidence.

Your communication ability will form part of the application and interview process. Applicants must be able to communicate clearly, professionally and effectively in the everyday requirements of this role.

The Person We Are Looking For

You must be comfortable working independently while representing IT NEAR U professionally in customers’ homes and workplaces.

We are looking for someone who:

• Has a genuine interest in technology and problem-solving.
• Communicates clearly, confidently and professionally with customers.
• Works carefully and takes responsibility for the quality of their work.
• Can diagnose faults logically and explain solutions in plain language.
• Is patient and respectful when assisting customers with technology problems.
• Is willing to learn, improve and develop new technical skills.
• Is honest, reliable and professional.
• Understands that customer communication is as important as technical ability.
• Is motivated by the opportunity to increase their earnings through strong performance and productive customer work.

To be considered for this role, you must:

• Be a New Zealand citizen or New Zealand resident.
• Be legally entitled to work in New Zealand.
• Hold a valid New Zealand driver licence and maintain it throughout your employment.
• Be able to work the stated full-time hours.
• Be comfortable travelling to customer locations throughout the Wellington region.
• Have excellent spoken and written English, including strong comprehension, clear verbal communication and professional writing ability.
• Be able to communicate clearly with customers in person, in writing and over the telephone.
• Be willing to complete criminal history and relevant background checks.
• Be willing to complete drug and alcohol testing where required through employment or customer-site obligations.
• Demonstrate honesty, reliability, patience and professional conduct when dealing with customers.

Application and Assessment Process

As this role involves regular direct communication with customers, shortlisted applicants may be required to complete:

• A telephone screening conversation.
• An in-person interview.
• A short written communication exercise.
• Practical technical support scenarios requiring clear customer explanations.
• Relevant employment and background checks.

These steps allow us to assess your technical ability, customer service skills and ability to communicate professionally in the day-to-day requirements of the role.

Why Join IT NEAR U?

IT NEAR U supports homes and small businesses with the technology they rely on every day. This role gives you practical experience across a wide range of systems, devices and customer environments.

You will receive a full-time base salary, a company vehicle, a mobile phone, a notebook computer and the tools required to perform your work.

Most importantly, this role offers a clear opportunity to increase your income through your own technical ability, productivity and customer service. Once you consistently achieve the required billable hours, you have the potential to reach gross annual earnings of NZ$85,000 or more.

For the right person, this is an opportunity to build a strong career in IT support while being rewarded directly for performance.

Apply Now

To apply, email your CV and supporting documents in Adobe PDF format to [email protected].

Please include:

• Confirmation that you are a New Zealand citizen or New Zealand resident.
• Your qualifications and completed courses.
• Your practical IT support experience.
• The devices, software and systems you can confidently support.
• Any relevant certifications or training.
• An honest summary of your current technical strengths and areas you are still developing.

This position requires excellent English comprehension and communication skills. Successful applicants must be able to communicate clearly, professionally and confidently with customers in person, in writing and over the telephone.

Send your application to [email protected].

Please do not call directly.