A BIT ABOUT US

HOW WE DO WHAT WE DO

We are an ICT Business support consultancy as well as an experienced, premium residential IT on-site support company servicing home users. 

We are IT consultants first, mobile tech support second. We don’t just fix an issue and walk away. We attempt to dig deeper get to the bottom of what caused it, try to prevent you from having the same issue again.

We embrace current technology and trends to collaborate, share information, and manage all our employees remotely, using the same preferred cloud services and communication software that we support our clients with.

We allocate techies to jobs based on skill level, not locality. If a techie is close to you, but does not have the necessary skills for your particular job or task, we will not waste your time. We will divert one to you that does.

For payment, all our mobile techs carry EFTPOS machines and we use an advanced job-tracking and time-management system to ensure our billing is fair and accurate.

We will render a complete report and invoice as soon as possible after the completion of each job. 

We carefully document the procedures, take note of any settings and configurations relevant to the job on our secure and encrypted knowledgebase system.

PRIVACY & CONFIDENTIALITY

Our founder comes from a corporate legal and financial background dealing with many sensitive legal cases on a national level over the past 25 years. 

All of our employees, agents, and representatives that deal with client data and processes sign non-disclosure agreements (NDA) to ensure the protection of privacy as well as other confidentiality agreements to ensure our client data, systems and procedures are kept confidential at all times.

We have a comprehensive set of policies and procedures for our mobile techs and consultants to adhere to. This ensures our client data security and privacy and helps maintain our high standards.

HARDWARE SALES

new computers, notebooks (laptops) and peripherals

Our focus is NOT on selling you hardware. Our focus is on advising you on buying the correct equipment to do the job! We prefer you buy the right thing, even if it is from a major retailer.

Many of the “on special” promotional deals at most of the major retailers are quite often a few generations behind, old stock, or very low specifications compared to others. Call us before you buy! Don’t buy the wrong thing.

We sell some items as well, sometimes we get the odd “good deal”, but our interest is in installing, configuring, transferring your data, set things up correctly, ensuring everything is done correctly.

Labour, consulting, managing, advising your service and purchase are our primary goals.

We will advise on the best hardware for you to use to get the job done. We don’t have a particular preference for suppliers. We don’t believe in recommending “what happens to be on special with our supplier”.

We prefer to advise on the best item to do the job you need to be done, regardless of who supplies it.

Our primary business is service, namely labour in the form of advice and consulting.

Before you place the order, give us an opportunity to advise and (perhaps) quote.

PARTS, STOCK, EQUIPMENT ON-HAND

Our consultants and techs carry “spares” and “utility items” – the most commonly used items for our call-outs with them in their vehicles. eg. cables, WiFi equipment, keyboards, computer mice, screen adapters, etc. info