One of the most common issues we are faced with is customers thinking their computer is automatically backing up because their previous “IT guy” set up a backup to an external hard disk.
Usually, when we check if the backup is working, it is not as it was interrupted or was not set up correctly in the first place.
Windows do not really work well with external USB drive backups. A cloud solution is usually better.
In addition, if a single drive is used, it is highly likely that if a customer gets attacked by ransomware or some other malicious virus, the backup will be erased or encrypted as well.
We recommend Microsoft 365 for backups as the OneDrive technology works seamlessly with Windows 10 and 11. Google Drive, DropBox are also other options, but lack some of the OneDrive fail-safes.