Comprehensive IT Services

The IT Support  and Computer Repairs Company near you 

Welcome to IT NEAR U, your trusted IT support company near you in Wellington. We pride ourselves on offering comprehensive IT services to both home and business customers in the Greater Wellington Region, including Wellington, Porirua, Hutt Valley, and the Kapiti Coast. With a team of highly skilled computer technicians and a commitment to customer satisfaction, we are here to provide you with top-notch IT support, computer repairs, and mobile tech support. Whether you need assistance with setting up new devices, troubleshooting software and hardware issues, or optimizing your computer’s performance, we have got you covered. Our residential customers regularly praise our Home Computer Services and Repairs.

Computer Services: Keeping Your Devices in Prime Condition

At IT NEAR U, we understand the importance of having a reliable and efficient computer system. That’s why we offer a wide range of computer services to cater to all your needs. Whether you are using a Windows PC or an Apple Mac, our expert technicians are well-versed in both systems and can provide you with the necessary support. From setting up new computers to troubleshooting software and hardware issues, we are here to ensure that your devices are in prime condition.

  • Setting up and Supporting Computers: Our technicians are experienced in setting up new desktop and notebook computers, regardless of the make and model. We can assist you with software and hardware troubleshooting, general servicing, and repairs. Additionally, we offer computer upgrades, data recovery and transfer, and backup solutions to safeguard your valuable files.

  • Optimizing System Performance: Is your computer running slow? Our team specializes in optimizing operating systems and applications to boost speed, performance, and reliability. We can clean up and optimize your files, perform PC health checks, and recommend hardware upgrades to enhance your computer’s overall performance.

  • Virus and Malware Removal: Protecting your computer from viruses and malware is crucial in today’s digital landscape. At IT NEAR U, we offer virus removal services and provide you with reliable anti-virus solutions such as ESET Internet Security. Our technicians are well-equipped to handle any security threats and ensure that your computer is safe and secure.

  • Consulting and Custom Builds: Whether you need advice on building a custom office workstation or a high-performance gaming computer, our IT consultants are here to assist you. We can recommend the best hardware and software options based on your specific requirements and budget. With our expertise, you can create a tailored computer system that meets all your needs.

Printers, Scanners, and Peripherals: Streamlining Your Workflow

In addition to computer services, we also specialize in setting up and troubleshooting printers, scanners, and other peripherals. Our goal is to streamline your workflow and ensure that all your devices are seamlessly integrated. Whether you need assistance with setting up a new multi-function scanner or configuring printer profiles for different printing requirements, our technicians have the expertise to get the job done.

  • Setting up Multi-Function Scanners and Printers: Our technicians can assist you in setting up new multi-function scanners and printers. We will ensure that all the features are properly configured, such as scan to folder on a PC or Mac, or scan to an email address. With our expertise, you can maximize the functionality of your devices and improve productivity.

  • Troubleshooting Network Connectivity: Are you experiencing issues with your printer or scanner connectivity? Our team can help you troubleshoot and resolve any network-related issues. Whether it’s setting up printers on WiFi or the network or resolving connectivity issues, we have the knowledge and tools to get your devices up and running smoothly.

  • Custom Printer Profiles: If you have specific printing requirements, our technicians can set up custom printer profiles for you. Whether you need different profiles for high-quality photo printing or fast document printing, we can tailor the settings to meet your needs. This ensures that you achieve the desired results every time you print.

Wi-Fi, Networks, and Email: Enhancing Your Connectivity

At IT NEAR U, we understand the importance of a reliable and secure internet connection. That’s why we offer a range of services to improve your Wi-Fi, troubleshoot network issues, and assist with email setup and configuration. Our goal is to enhance your connectivity and ensure that you can work seamlessly across devices.

  • Wi-Fi Improvements: If you’re experiencing Wi-Fi dead spots or unreliable signal strength, our technicians can help. We specialize in improving Wi-Fi range, signal reliability, and removing dead spots. Whether you need a managed Wi-Fi mesh system or enterprise-grade routers, we can recommend and install the right solution for your needs.

  • Work from Home Solutions: With the rise of remote work, it’s essential to have a secure and efficient work-from-home setup. Our team can assist you in setting up work-from-home solutions, allowing you to connect to your office network from a PC, iPad, or other tablet. We ensure a seamless experience, enabling you to bring your own device (BYOD) and work efficiently from anywhere.

  • Email Setup and Troubleshooting: If you’re having trouble setting up your email on your PC, Mac, iPhone, or Android device, our technicians can help. We have extensive experience in configuring and troubleshooting email clients, transferring and syncing emails across devices, and ensuring that your email setup is seamless and hassle-free.

  • Cyber Security Services: Protecting your digital assets and personal information is crucial in today’s digital age. At IT NEAR U, we offer a range of cyber security services to keep you safe online. From firewalls and cloud intrusion prevention systems to internet usage tracking and monitoring, we can help safeguard your data and provide you with peace of mind.

Consulting Services: Expert Advice and Support

In addition to our technical services, we also provide consulting services to help you make informed decisions about your IT infrastructure. Our IT consultants have in-depth knowledge of various software and services, including Microsoft, Google, Apple, and more. Whether you need assistance with Microsoft Office 365, Google Cloud services, or Apple Cloud services, we can provide expert advice and support.

  • Microsoft Software and Services: Our consultants are well-versed in Microsoft software and services, including Office 365 with Word, Excel, PowerPoint, Outlook, and OneNote. We can assist you with installation, troubleshooting, and syncing across devices. Additionally, we are experienced in Microsoft Cloud services such as SharePoint, Exchange Online, OneDrive, and Microsoft Teams.

  • Google Cloud Services: If you rely on Google services and applications, our consultants can help you leverage the full potential of Google Cloud. Whether you need assistance with Google Drive, Google Sheets, Google Docs, Gmail, or Google Calendar, we have the expertise to ensure a seamless experience.

  • Apple Cloud Services: For Apple users, we offer Apple Support and consulting services for Apple Cloud services and applications. Whether you need help with AppleID, iCloud, or Apple Calendar, our consultants can guide you through the setup and configuration process.

  • Social Media and Messenger Services: Our consultants can assist you with various social media platforms, including Facebook, LinkedIn, Twitter, Instagram, and YouTube. Whether you need advice on managing your social media presence or setting up messenger services like WhatsApp, Signal, or Facebook Messenger, we can help.

Cloud Services and Backup Solutions: Safeguarding Your Data

At IT NEAR U, we understand the importance of data protection and backup solutions. We offer a range of cloud services and backup solutions to ensure that your valuable data is secure and accessible whenever you need it.

  • Cloud Online Backup Services: As an authorized business partner for N-ABLE Cove Data Protection, a leading cloud backup services provider, we offer comprehensive cloud online backup solutions. Whether you need to backup your Office 365 data, SharePoint, Exchange Online, or OneDrive, we have got you covered. Our solutions include full PC and server backup to the cloud, providing you with peace of mind.

  • Local Backup and Data Recovery: In addition to cloud backup services, we also offer local backup and data recovery solutions. Whether you prefer on-site software directly connected to your computer or third-party cloud backup solutions, we can tailor the backup solution to meet your needs. Our technicians are experienced in backup and data recovery for both PCs and servers.

  • Subscription Management: Managing multiple subscriptions for products, software, services, and licenses can be overwhelming. Our consultants can help you streamline your subscription management process, ensuring that you have control over your subscriptions and are maximizing their value.

Additional Services and Discounts: Going the Extra Mile

At IT NEAR U, we go above and beyond to provide exceptional service to our customers. We offer a range of additional services and discounts to ensure that you have a seamless IT experience.

  • Discounts for Supergold Cardholders: We offer special discounts for Supergold cardholders, providing affordable IT services to the elderly community.

  • Speed Up Computer: Is your computer running slow? Our team can optimize your computer’s performance, ensuring that it runs at its best.

  • Fix Internet Connection: If you’re experiencing internet connectivity issues, we can troubleshoot and fix the problem, ensuring a stable and reliable connection.

  • Bank Security Health Check: We offer comprehensive bank security health checks to assess the security of your online banking activities. Our technicians can identify potential vulnerabilities and provide recommendations to enhance your online security.

  • Computer Upgrades: If your computer is outdated and in need of an upgrade, our technicians can recommend and install the latest hardware components, such as memory upgrades or solid-state drives, to improve performance.

  • Onsite Business IT Support: For businesses in the Wellington region, we offer onsite Business IT support and Business Consulting Services to ensure that your IT infrastructure is running smoothly. Our technicians can assist with troubleshooting, network setup, and general IT maintenance.

  • Mobile Tech Support: Need assistance with your mobile devices? Our technicians can provide mobile tech support, including setting up webcams, microphones, Bluetooth speakers, and troubleshooting issues with smartphones and tablets.

  • New Business Setup: Starting a new business can be overwhelming, especially when it comes to setting up your IT infrastructure. Our consultants can guide you through the process, ensuring that your new business has a solid foundation for success.

  • IT Advice: Whether you have a specific IT question or need advice on the best IT solutions for your business, our team is here to help. We have extensive knowledge and experience in the IT industry and can provide expert advice tailored to your needs.

At IT NEAR U, we are committed to providing comprehensive IT services in Wellington to enhance your digital experience. From computer services and peripherals to Wi-Fi, networks, and email solutions, we have the expertise to meet all your IT needs. Our team of skilled technicians and consultants is dedicated to delivering top-notch service and ensuring that you have a seamless IT experience. Contact us today to discover how we can help you optimize your IT infrastructure and take your digital journey to the next level.

“The technology you use impresses no one. The experience you create with it is everything.” – Sean Gerety

A Summary of Services:

Our company provides onsite IT Support, IT Services, Computer Support and Repairs, and Mobile Tech Support to Home and Business Customers in the Greater Wellington Region which includes Wellington, Porirua, Hutt Valley (including Lower Hutt, Upper Hutt), as well as up the Kapiti Coast (including Waikanae, and Paraparaumu)

This is a breakdown of some of the services that we offer our customers as a mobile tech support company:

Computer Services

The computer services below apply to all makes of Windows Personal Computers (PC), including Mini PCs, Desktop PCs, Gaming PCs, and notebooks (including HP, Dell, Lenovo, and Acer) as well as Apple Mac Support including Apple Mac Computers (MacBook, iMac, Mac Mini, Mac Studio, both Apple M-series silicon and older Intel Mac Computers). We have no bias towards either Microsoft Windows, Apple Mac, iOS, or Android. We use both systems in our business.

Setting up new as well as supporting existing desktop and notebook computers, including Trouble-shooting Software and Hardware issues, General Servicing, and Repairing (via the process of elimination swap-out of faulty components, not component level repair, but we have a business partner who can assist with this),

Cleaning, hardware maintenance, and safety (blow the dust out of fans, apply fresh thermal paste to the CPU, to cut down on heat),

Computer Upgrades including upgrading memory, replacing old hard disks with  speedy Solid State Drives, cloning old computer data to new computers

Data Recovery, Data Reinstatement, Data Transfer, and Migration (of all data files, documents, photos, and email)

Backup, erase, and do fresh reload/installation of Operating Systems, import old data, and set up applications from scratch.

General Software Updates, Operating System reloads, and performance tweaks to improve performance

Virus Removal, Malware Removal, Anti-Virus, and ESET Internet Security Sales and Installation (We are an authorized ESET Anti-Virus Business Partner)

Hardware Health Checks, Software Health Checks, Providing Bank Audits and comprehensive “bill of clean health” assessments after a computer may have been compromised by a scammer.

Insurance Quotations and Supply of new equipment.

Optimization of Operating System Software and Applications to boost speed, performance, and reliability.

Advising, Consulting, and Building Custom Office, Workstation, Gaming, CAD for Engineering, Graphic Design and Video Editing Computer Systems.

File clean-up and optimization, PC health checks

Set up, and trouble-shoot Webcams, Microphones, Bluetooth speakers, SmartTV, AppleTV, Google Home, Alexa

Printers, Scanners, and other peripherals

Set up new Multi-Function Scanners and Printers

Set up Scanner features like Scan to Folder on a PC /or Mac or Scan to an email address

Set up new printers on WiFi or the network and troubleshoot issues.

Set up custom printer profiles for different printing requirements.

Wi-Fi, Networks, and email

Wi-fi Improvements including Improvement of range, signal, reliability annd removing dead spots using managed Wi-Fi Mesh systems & routers, either prosumer or enterprise products like Deco, Omada, or Ubiquiti

Setting up, Troubleshooting and Improving Computer Networks

Setting up Work from Home Solutions. Work from your Home to the Office via a PC, iPad, or other tablet – Bring your own Device (BYOD)

Setting up and troubleshooting email issues on PC, Mac, iPhone, iPhone or Android Tablet.

Set up, Troubleshoot, and configuration of mail clients, email transfer, and sync from one device to another.

Child Safety Security Products and Services including Parental Control Systems

Cyber Security Services including Firewalls, Cloud Intrusion Prevention Sytems with built-in Anti-Phishing and AntiVirus. Internet usage tracking and monitoring systems, Remote Control Systems. We even do Employee Internet Monitoring and Control Systems.

Configuring and Troubleshooting Smart Home Products like Doorbells, Cameras, Lights

Network Access Servers (NAS) – home and business Cloud systems.

Internet Security Training best practices, Password management, e-mail training and advice, Online Shopping, Banking Safety, and education.

Setting up and securing accounts and services with Multi-Factor Authentication

Consulting Services

Setting up, Installing, Troubleshooting, Improving (Optimizing), Repairing, Configuring, Account Recovery, Password Management, Syncing and Integrating products and services, and Training with:

Microsoft Software & Services (Including Office 365 with Word, Excel, PowerPoint, Outlook, and OneNote) as well as all associated mobile apps

Microsoft Cloud Services like SharePoint, Exchange Online, OneDrive, Skype and Microsoft Teams,

Google Cloud Services and Applications, like Google Drive, Google Sheets, Google Docs, Gmail, Google Calendar,

Apple Cloud Services and Applications, like AppleID, iCloud, Apple Calendar

Social Media, for Facebook, LinkedIn, X (formerly Twitter), Instagram, YouTube, Google

Messenger Services like WhatsApp, Signal, Facebook Messenger

Multifunction Copiers, Printers, Scanners, and all associated software and services that users struggle with generally like sending scanned documents from the scanner to a network folder, or Scanning to email.

Mobile Devices with Apple iOS (iPad, iOS) or Android Operating Systems (Samsung, Oppo)

Smart Home Devices like Siri (Apple Homepd, Apple Homepod mini), Amazon Alexa, Google Home, Smart Speakers and multimedia speakers like Sonos, HomePod, etc.

Cloud Services like Dropbox, Spotify, Amazon Music, Apple Music, and others

Cloud Online Backup services for Office 365, SharePoint, Exchange Online, and OneDrive because Microsoft does not guarantee data backups – we are an Authorized Business Partner for N-ABLE Cove Data Protection, a leading Cloud Backup Services Provider. As such, we offer full PC and Full Server (Virtual Machine and Bare Metal) to the cloud

Backup and Data Recovery of full PCs and files using either local on-site software directly connected to a computer or 3rd party cloud backup solutions.

Subscription management of products, software, services, and licenses.

Assisting Elderly customers with patience, and a discounted labour rate.

Preventative maintenance contracts (annual or quarterly health checks)

Computer, Software and IT hardware recommendations prior to purchase.

That’s all folks? Not Quite!

There are many more, but for the moment, this is a pretty Comprehensive IT Services list of some of the work we do in the Greater Wellington Region.