Comprehensive IT Services (a summarized list)

from IT NEAR U, the Computer Support Company near you in Wellington

Our company provides onsite IT Support, IT Services, Computer Support and Repairs, and Mobile Tech Support to Home and Business Customers in the Greater Wellington Region which includes Wellington, Porirua, Hutt Valley (including Lower Hutt, Upper Hutt), as well as up the Kapiti Coast (including Waikenae, and Paraparaumu)

This is a breakdown of some of the services that we offer our customers as a mobile tech support company:

Computer Services

The computer services below apply to all makes of Windows Personal Computers (PC), including Mini PCs, Desktop PCs, Gaming PCs, and notebooks (including HP, Dell, Lenovo, and Acer) as well as Apple Mac Computers (MacBook, iMac, Mac Mini, Mac Studio, both Apple M-series silicon and older Intel Mac Computers). We have no bias towards either Microsoft Windows, Apple Mac, iOS, or Android. We use both systems in our business.

Setting up new as well as supporting existing desktop and notebook computers, including Trouble-shooting Software and Hardware issues, General Servicing, and Repairing (via the process of elimination swap-out of faulty components, not component level repair, but we have a business partner who can assist with this),

Cleaning, hardware maintenance, and safety (blow the dust out of fans, apply fresh thermal paste to the CPU, to cut down on heat),

Computer Upgrades including upgrading memory, replacing old hard disks with  speedy Solid State Drives, cloning old computer data to new computers

Data Recovery, Data Reinstatement, Data Transfer, and Migration (of all data files, documents, photos, and email)

Backup, erase, and do fresh reload/installation of Operating Systems, import old data, and set up applications from scratch.

General Software Updates, Operating System reloads, and performance tweaks to improve performance

Virus Removal, Malware Removal, Anti-Virus, and ESET Internet Security Sales and Installation (We are an authorized ESET Anti-Virus Business Partner)

Hardware Health Checks, Software Health Checks, Providing Bank Audits and comprehensive “bill of clean health” assessments after a computer may have been compromised by a scammer.

Insurance Quotations and Supply of new equipment.

Optimization of Operating System Software and Applications to boost speed, performance, and reliability.

Advising, Consulting, and Building Custom Office, Workstation, Gaming, CAD for Engineering, Graphic Design and Video Editing Computer Systems.

File clean-up and optimization, PC health checks

Set up, and trouble-shoot Webcams, Microphones, Bluetooth speakers, SmartTV, AppleTV, Google Home, Alexa

Printers, Scanners, and other peripherals

Set up new Multi-Function Scanners and Printers

Set up Scanner features like Scan to Folder on a PC /or Mac or Scan to an email address

Set up new printers on WiFi or the network and troubleshoot issues.

Set up custom printer profiles for different printing requirements.

Wi-Fi, Networks, and email

Wi-fi Improvements including Improvement of range, signal, reliability annd removing dead spots using managed Wi-Fi Mesh systems & routers, either prosumer or enterprise products like Deco, Omada, or Ubiquiti

Setting up, Troubleshooting and Improving Computer Networks

Setting up Work from Home Solutions. Work from your Home to the Office via a PC, iPad, or other tablet – Bring your own Device (BYOD)

Setting up and troubleshooting email issues on PC, Mac, iPhone, iPhone or Android Tablet.

Set up, Troubleshoot, and configuration of mail clients, email transfer, and sync from one device to another.

Child Safety Security Products and Services including Parental Control Systems

Cyber Security Services including Firewalls, Cloud Intrusion Prevention Sytems with built-in Anti-Phishing and AntiVirus. Internet usage tracking and monitoring systems, Remote Control Systems.

Configuring and Troubleshooting Smart Home Products like Doorbells, Cameras, Lights

Network Access Servers (NAS) – home and business Cloud systems.

Internet Security Training best practices, Password management, e-mail training and advice, Online Shopping, Banking Safety, and education.

Setting up and securing accounts and services with Multi-Factor Authentication

Consulting Services

Setting up, Installing, Troubleshooting, Improving (Optimizing), Repairing, Configuring, Account Recovery, Password Management, Syncing and Integrating products and services, and Training with:

Microsoft Software & Services (Including Office 365 with Word, Excel, PowerPoint, Outlook, and OneNote) as well as all associated mobile apps

Microsoft Cloud Services like SharePoint, Exchange Online, OneDrive, Skype and Microsoft Teams,

Google Cloud Services and Applications, like Google Drive, Google Sheets, Google Docs, Gmail, Google Calendar,

Apple Cloud Services and Applications, like AppleID, iCloud, Apple Calendar

Social Media, for Facebook, LinkedIn, X (formerly Twitter), Instagram, YouTube, Google

Messenger Services like WhatsApp, Signal, Facebook Messenger

Multifunction Copiers, Printers, Scanners, and all associated software and services that users struggle with generally like sending scanned documents from the scanner to a network folder, or Scanning to email.

Mobile Devices with Apple iOS (iPad, iOS) or Android Operating Systems (Samsung, Oppo)

Smart Home Devices like Siri (Apple Homepd, Apple Homepod mini), Amazon Alexa, Google Home, Smart Speakers and multimedia speakers like Sonos, HomePod, etc.

Cloud Services like Dropbox, Spotify, Amazon Music, Apple Music, and others

Cloud Online Backup services for Office 365, SharePoint, Exchange Online, and OneDrive because Microsoft does not guarantee data backups – we are an Authorized Business Partner for N-ABLE Cove Data Protection, a leading Cloud Backup Services Provider. As such, we offer full PC and Full Server (Virtual Machine and Bare Metal) to the cloud

Backup and Data Recovery of full PCs and files using either local on-site software directly connected to a computer or 3rd party cloud backup solutions.

Subscription management of products, software, services, and licenses.

Assisting Elderly customers with patience, and a discounted labour rate.

Preventative maintenance contracts (annual or quarterly health checks)

Computer, Software and IT hardware recommendations prior to purchase.

That’s all folks? Not Quite!

There are many more, but for the moment, this is a pretty Comprehensive IT Services list of some of the work we do in the Greater Wellington Region.