Offering the Best IT Service in Wellington: IT NEAR U

In a world where competition is fierce and businesses constantly claim to be the best, it can be challenging for small companies to stand out and establish their own identity. However, for IT NEAR U, being the best IT Service Company in the Greater Wellington Region is not just a claim – it’s a reality. How? Unlike our competitors, we understand the true meaning of “Service” in IT Service. It’s in the very description of what we do as an IT Company! 

Legendary Customer Service: Treating Customers like Royalty

At IT NEAR U, we believe that providing legendary customer service is the cornerstone of our success. We go above and beyond to ensure that every customer feels valued and receives the support they need. Whether you’re a home customer, a small business owner, or a work-from-home entrepreneur, we treat you like royalty. We understand that great customer service is not limited to the service industry – it applies to every business.

According to a survey, 75% of customers consider customer service as a true test of a company’s competence. We take this to heart and strive to exceed customer expectations. Companies like Amazon and Hyundai are known for their exceptional customer service, and we are proud to be in their league. However, what sets us apart is that even as a small company, we have recognized the power of remarkable customer support in building customer loyalty.

Admitting Mistakes and Building Stronger Relationships

In the business world, mistakes happen. What truly matters is how a company handles those mistakes and resolves issues. At IT NEAR U, we understand the importance of admitting our mistakes and taking immediate steps to fix them. We view every customer interaction as an opportunity to build a stronger relationship.

Customers equate their experience with a brand. If they have a negative experience that remains unresolved, they will write off the brand and spread negative feedback. We aim to be proactive in improving the customer experience, even if it means going above and beyond. By accepting responsibility for our mistakes, whether they are our fault or not, we show our commitment to our customers.

As the saying goes, “A customer saved is a customer earned.” When customers see that a company takes ownership of its mistakes and actively works to correct them, their trust and loyalty can actually be stronger than before. We believe in turning setbacks into opportunities to strengthen our relationships with customers.

Honesty: The Best Policy

In the business world, honesty is not just a virtue – it should be the foundation of every interaction. At IT NEAR U, we firmly believe in being honest with our customers. If we can’t deliver on a promise or meet a deadline, we communicate openly and transparently. We understand that lying to customers is detrimental to our reputation and long-term success.

Customers appreciate businesses that are upfront about their products and services. By being honest about any shortcomings or delays, we earn their trust and respect. We believe in sharing bad news promptly because we know that our customers value transparency. However, we don’t stop at sharing bad news – we follow up with solutions and alternatives to ensure customer satisfaction.

As Abraham Lincoln once said, “Honesty is the best policy. If I lose mine honor, I lose myself.” At IT NEAR U, we prioritize integrity and honesty in all our business dealings.

Embracing Innovation: Staying Ahead of the Curve

In today’s fast-paced world, businesses must continually reinvent themselves to stay relevant. At IT NEAR U, we embrace innovation by adopting emerging technologies, introducing new processes, products, and solutions. We understand that technology is constantly evolving, and we strive to stay ahead of the curve.

For example, we leverage social media and mobile apps to connect with our customers. We recognize that an increasing number of buyers prefer to interact with businesses through their phones, and we adapt our strategies accordingly. By embracing new technologies, we not only stand out from the crowd but also enhance the overall customer experience.

Innovation is not just about flashy gadgets or gimmicks. It’s about finding unique solutions to our customers’ problems and providing them with the best possible experience. We believe that by combining innovation with exceptional customer service, we can truly differentiate ourselves in the market.

Blogging: Sharing Knowledge and Building Relationships

One of the most effective ways to establish our expertise and connect with our customers is through blogging. We understand the benefits of sharing valuable insights and information through this platform. Our blog serves as a hub for educational content, industry news, and tips to help our customers make the most of their technology.

We believe that blogging is not just about self-promotion – it’s about building relationships and providing value to our audience. We encourage our employees to contribute regularly to the blog, sharing their expertise and experiences. By offering high-quality, insightful, and entertaining content, we attract readers and establish ourselves as a trusted source of information.

As Mark Twain once said, “The secret of getting ahead is getting started.” Our blog is a testament to our commitment to continuous learning and sharing knowledge with our customers.

Offering a Guarantee: Standing Behind Our Service

At IT NEAR U, we are confident in the quality of our service, and we stand behind it 100%. We believe in providing our customers with peace of mind by offering guarantees. Whether it’s next-day delivery or complete satisfaction with our products, we want our customers to know that we genuinely care about their experience.

Adding a guarantee to our marketing message shows customers and prospects that we prioritize their satisfaction. We understand that trust is earned, and by offering a guarantee, we demonstrate our commitment to delivering the best service possible. It’s not just a promise – it’s a commitment we make to our customers.

As Thomas Edison once said, “Genius is 1% inspiration and 99% perspiration.” At IT NEAR U, we work hard to ensure that our customers receive the best service, and our guarantee is a testament to our dedication.


In a competitive market, standing out is essential for business success. At IT NEAR U, we have differentiated ourselves by understanding the true meaning of “Service” in IT Service. We provide legendary customer service, admit mistakes, prioritize honesty, embrace innovation, practice corporate social responsibility, share knowledge through blogging, and offer guarantees. Our commitment to these principles has earned us a reputation as the best IT Service Company in the Greater Wellington Region.

We take pride in our ability to listen to our customers, provide practical solutions, and establish long-term relationships. Over 75% of our work comes from referrals and repeat customers, a testament to our superior service levels. When it comes to IT services, IT NEAR U is the clear choice. Join us on our journey to redefine IT Service and experience the difference for yourself.

“The best way to predict the future is to create it.” – Peter Drucker