Contact Us

Schedule a Booking, Open a Support Ticket, Quote or General Query

We are usually really quick to respond, so if we don’t respond by the next business day, please call us on our Toll-Free 0800 number as something may have happened to the request form.

By clicking the SUBMIT button below, you hereby confirm that you have read, understand, and accept our Terms and Conditions as well as our Payment Terms and Labour Rates (see summary below).

Our Time & Billing Process

We are IT Consultants. Our billing is based on the time spent rather than specific job completion or outcomes. We prioritize transparency and fairness, ensuring you only pay for the actual time our technicians spend assisting you. We provide solutions and recommendations, but the final decision on accepting and implementing them lies with you.

We aim to be fair and reasonable with billing, understanding that sometimes certain issues may require hardware upgrades or changes in procedures. Our focus is always on providing the best IT solutions tailored to your needs.

Accepted Forms of Payment

To make payment processing smooth and efficient, we accept electronic bank transfers. However, please note that we do not accept cheques, as our bank no longer supports this payment method.

Summary of Our Labour Rates

Labour Rates:

Residential Labour Rates: $152 per hour for home mobile tech support services.
Not-for-profit Organizations & Community Clubs: $152 per hour for home mobile tech support services.
Supergold (Senior) Cardholder Rates: Discounted rate of $140 per hour for Supergold Cardholder (senior) customers.
Business Labour Rates: $160 per hour for onsite Business IT Consulting.
IT Sub-Contracting Services: Negotiable discounted (optionally bundled SLA contracts) rates are offered to technology partners for IT sub-contracting services.

Remote Support Rates:

The rates are the same as above, but sometimes a reduced minimum 15-minute fee is offered (see below) when a tech is available in the office, as there is no need to travel to the site.

Onsite Callouts & IT Consulting Labour Rate:

After the first hour, labour is billed in increments of 15 minutes.
For quick callouts of less than 15 minutes: Minimum call-out fee of $140.
Office admin tasks that require a technician/consultant: $50.
Remote assistance sessions of less than 15 minutes: Minimum service fee of $119.
Remote support calls of 15 minutes or more: Billed for a full hour.
Minor administration tasks (that don’t require a technician): $30

After-Hour Sucharges:

Sundays and Public Holidays – 100% Surcharge. ie. Double Labour Rate
Saturdays and after 8 am to 6 pm Work Hours – 50% Surcharge